Shipping policy
# SHIPPING POLICY
Thank you for shopping at SonicBrush! We are dedicated to delivering your order as quickly and safely as possible. Please review our shipping guidelines below to understand how your package is handled.
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### 1. SHIPPING FEES & COVERAGE
* **Cost:** We offer **Free Insured Shipping** on all orders. No minimum purchase required, no hidden fees at checkout.
* **Destination:** We currently specialize in fast shipping directly to the **United States**.
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### 2. PROCESSING TIMES
All orders are processed and sent to our fulfillment center within **1 to 3 business days** (excluding weekends and holidays) after receiving your order confirmation email.
Once your order has been handed over to the courier, you will receive another notification containing your official tracking number.
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### 3. DELIVERY ESTIMATES
Because we ship directly from our specialized fulfillment centers (via Zendrop) to offer you the best price and high-quality quality checks, our standard delivery times to the United States are:
* **Estimated Delivery Time:** **7 to 12 business days**
*Please Note:* While most packages arrive on the earlier side of this estimate, delivery times may be slightly extended during high-volume seasonal peaks (such as Black Friday, Christmas, or federal holidays).
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### 4. TRACKING YOUR ORDER
We believe in 100% transparency. As soon as your order is shipped, we will send you an email with a tracking link.
You can track your package 24/7 directly on our website using our **Track Your Order** page, or by using public tracking portals like 17Track. Please allow 24-48 hours for the tracking information to update once you receive the link.
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### 5. WRONG ADDRESS DISCLAIMER
It is the responsibility of the buyer to ensure that the shipping address entered at checkout is correct. We do our best to speed up processing and shipping times, which means there is a very small window to cancel or change an order.
If you notice a mistake in your address, please contact us immediately at **[SUPPORT@sonicbrushshop.com]**. If the package has already been shipped, we cannot change the destination and are not responsible for lost packages due to incorrect address information.
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### 6. LOST OR DAMAGED PACKAGES
All of our shipments are fully insured. In the rare event that your package is lost in transit or arrives damaged, please do not worry. Contact our customer support team with your order number, and we will immediately arrange a free replacement or a full refund.
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### CONTACT US
If you have any questions regarding the status of your shipment or need assistance tracking your package, our team is here to help!
📧 Email: **[SUPPORT@sonicbrushshop.com]**
*(We respond to all inquiries within 24 hours)*