Shipping policy

Thank you for shopping at SonicBrush! We are dedicated to delivering your order as quickly and safely as possible. Please review our shipping policy below to understand how your order is processed and delivered.

1. Order Processing Time

  • All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • Once your order has been processed and shipped, you will receive a secondary notification containing your unique tracking number.

2. Shipping Rates & Estimated Delivery Times

We proudly offer Standard Shipping across the entire United States.

Shipping Method Estimated Delivery Time Cost
Standard U.S. Shipping 5 – 8 Business Days FREE (Limited Time)

Please note: Estimated delivery times are guidelines and cannot be guaranteed. Delays may occasionally occur due to high volume, carrier bottlenecks, or severe weather conditions.

3. Order Tracking

Once your package ships, you will receive an automated email containing your tracking link. You can track your package directly through our website via the Track Your Order page using your order number and email address.

Note: Tracking information may take 24 to 48 hours to update on the carrier system after your shipping label is generated.

4. Incorrect Shipping Address

It is the buyer's responsibility to ensure that the shipping address entered at checkout is correct.

  • If you notice an error in your shipping details, please contact us immediately at [TUA_EMAIL_SUPPORTO] within 12 hours of placing your order.

  • Once an order has been processed or shipped, we cannot modify the shipping address, and we cannot offer refunds for items delivered to an incorrectly provided address.

5. Lost, Stolen, or Damaged Packages

  • SonicBrush is not liable for products damaged, lost, or stolen during transit once the carrier confirms successful delivery to your address.

  • If your tracking status shows "Delivered" but you have not received your package, please check with family members, neighbors, or your local post office first.

  • If your order arrives damaged, please contact us within 48 hours of delivery at us with clear photos of the damaged item and packaging so we can assist you with a replacement.

6. Contact Us

If you have any questions or need updates regarding your shipment, please feel free to reach out to our customer support team:

  • Contact Us: https://account.sonicbrushshop.com

  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)